Law Offices of Ryan Reiffert, PLLC
Effective date: July 13, 2026 Last updated: July 13, 2026
1. Who we are and what this policy covers
This Privacy Policy explains how the Law Offices of Ryan Reiffert, PLLC (the “firm,” “we,” “us,” or “our”) collects, uses, and shares information when you visit www.ryanreiffert.com (the “Site”), contact us, schedule or attend a consultation, exchange messages with us, or otherwise engage the firm. The firm is a law office based in San Antonio and San Marcos, Texas.
This policy is informational and does not create an attorney-client relationship or provide legal advice. Contacting the firm through the Site does not make you a client (see our Disclaimer, at ryanreiffert.com/disclaimer/). Please do not send confidential information until an attorney-client relationship is established in writing.
2. Information we collect
Information you give us
- Contact and intake details you submit through web forms, email, telephone, or text — for example your name, address, email, phone number, and a description of your legal matter.
- Communications you send us, including emails, voicemails, text messages, and materials or documents you choose to share.
- Newsletter and marketing sign-up information, such as the email address you provide to receive updates.
- Billing and engagement information collected when you become a client, handled under the firm’s engagement letter and professional-responsibility obligations rather than this policy.
Information collected automatically
When you use the Site, we and our analytics and tag-management providers may collect standard technical data — for example IP address, browser and device type, pages viewed, referring pages, and dates and times of access — using cookies and similar technologies. You can control cookies through your browser settings; disabling them may affect how the Site works.
Recordings, transcripts, and summaries
As described in Section 4, when you contact the firm, we reserve the right to create an audio or audiovisual recording of that interaction. This is both to assist us in providing better client service and to resolve potential conflict-of-interest issues. Any such recording (if it exists) would be treated with the same level of attorney-client privilege as would attach to pre-engagement notes.
3. How we use information
We use the information above to:
- respond to inquiries, evaluate potential matters, and schedule and conduct consultations;
- provide, manage, and bill for legal services, and maintain accurate client and matter records;
- communicate with you, including appointment confirmations, reminders, and — for current and former clients — occasional reminders about matters such as annual filing obligations;
- operate, secure, and improve the Site;
- send newsletter or informational messages you have asked to receive; and
- comply with legal, regulatory, and professional obligations, and establish, exercise, or defend legal claims.
4. Recording and transcription of communications
To keep accurate records and to provide legal services, we reserve the right to record consultations, meetings, and calls, including initial consultations with prospective clients.
We treat recordings (if they are made) as confidential. Access is limited to the firm’s team and to service providers that process the information on our behalf under legally-binding contract. We do not sell this information and do not share it with unrelated third parties for their own purposes. We take reasonable steps to keep it confidential and secure; but no method of storage or transmission is completely and absolutely secure. If you would prefer not to be recorded, please tell us in advance so that we may discuss alternatives.
5. Text messaging (SMS) program
The firm may exchange text messages with you using its telephone service provider. Our texting is limited to conversational and informational messages with current and former clients, and with individuals who have proactively contacted us regarding potentially retaining the firm for legal services — for example replying to a message you send us, confirming or reminding you of an appointment, or reminding you of a matter such as an annual filing obligation. We do not send text-message marketing to the general public.
Consent. By giving us your mobile number or by texting us first, you agree that we may contact you by text at that number for the purposes described above. Consent to receive texts is not a condition of any legal service.
Message frequency. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, and HELP for help, or contact us at 210-817-4388 or info@ryanreiffert.com. After you reply STOP, we may send one confirming message and will not send further texts unless you opt back in.
No sharing of mobile opt-in. No mobile information or text-message consent will be shared with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with contractual service providers that help us deliver messaging (such as our telephone service provider), and only as needed for that purpose, or as otherwise directed by you or required by law.
6. How we share information
Service providers. We share information with vendors that operate the firm’s telephone and/or computer systems under contractual agreement. They may use the information only to provide services to us.
Legal and protective disclosures. We may disclose information where required by law, subpoena, or court order; to comply with professional-responsibility obligations; to establish, exercise, or defend legal claims; or to protect the rights, safety, or property of the firm, our clients, or others.
No sale. We do not sell your personal information, and we do not share it with unrelated third parties for their own marketing.
7. Data retention
We keep information for as long as needed for the purposes described in this policy and to meet our legal, regulatory, and professional-responsibility obligations. Client files are retained under the firm’s engagement letter. Recordings, transcripts, and summaries (if they exist) are typically retained for seven years, after which we may delete them in the ordinary course.
8. Security
We take reasonable administrative, technical, and physical steps designed to protect information against loss, misuse, and unauthorized access, and we work with service providers that represent they maintain appropriate safeguards. No system is completely secure, however, and we cannot absolutely guarantee the security of information transmitted to or stored by us. If a security incident affecting your information occurs, we will respond and provide any notices required by applicable law.
9. Your choices to opt out
- Email: use the unsubscribe link in our newsletter, or contact us, to stop marketing emails.
- Text: reply STOP to opt out of text messages.
- Cookies: adjust your browser settings.
- You may also ask us about the information we hold about you by contacting us at the address below.
10. Children’s privacy
The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children.
11. Third-party links
The Site may link to third-party websites we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices.
12. Changes to this policy
We may update this policy from time to time. Changes take effect when we post the revised policy. We will endeavor to update the “Last updated” date above when a new policy is posted, but this heading is for convenience only and is of no legal force or effect.
13. Contact us
Law Offices of Ryan Reiffert, PLLC – 8118 Datapoint Dr., San Antonio, Texas 78229
Email: info@ryanreiffert.com Phone: 210-817-4388